Refund & Return Policy
Effective July 30, 2026
THE SHORT VERSION
Every Sixsmith Games merchandise item is made only after you order it. All sales are final for change of mind, ordering the wrong size, fit preference, or deciding that you no longer want the item. We do not offer general returns, exchanges, or refunds.
CANCEL BEFORE PRODUCTION
Use the cancellation or edit link in your order-confirmation email immediately. On-demand orders can usually be cancelled only for about one hour and cannot be cancelled after production begins. If cancellation is still available, the original payment will be refunded.
DAMAGED, MISPRINTED, WRONG, OR DEFECTIVE ITEMS
Quality and fulfillment problems are covered. Contact us within 30 days after delivery and include your order number plus clear photos of the item, its tag, and the problem on a flat, well-lit surface. Fourthwall and its production partner will review the claim. If approved, they will normally send a replacement at no cost. A refund may be issued when Fourthwall determines that a refund is the proper remedy. You do not need to return an item unless support asks you to do so.
SIZE AND FIT
Because each item is made to order, choosing the wrong size or preferring a different fit does not qualify for a return, exchange, or refund. Please use the size guide on the product page before ordering.
LOST PACKAGES
Contact us with your order number when tracking has stopped updating. Fourthwall can review a domestic package after two weeks without tracking updates and an international package after three weeks. A verified lost package is eligible for replacement.
REFUND TIMING
When a cancellation or covered refund is approved, PayPal refunds generally appear within 24 business hours. Credit- and debit-card refunds generally appear within 7 to 10 business days, depending on the bank. Payment-provider delays are outside Sixsmith Games' control.
CONSUMER RIGHTS
Nothing in this policy limits any right or remedy that cannot legally be waived where you live.
NEED HELP?
Use the Contact link in the shop footer. Include your order number so Fourthwall support can find the order quickly.